HCL Mega Walkin Drive 2024 | Chennai

Job Role: International Voice & Semi Voice
Qualification: Any Graduate/Post-graduate
Experience: Freshers
Batch: 2022, 2023, 2024
No. of Openings: 1
Salary/CTC: 2 to 3 LPA
Venue Location: Sholinganallur ELCOT, Chennai
Walk-in Date: 19th and 21st Nov

Job Description

WALK – IN FOR FRESHERS – International Voice & Semi Voice process – 19th and 21st NOV 2024 – 11am – Meet HR Freddy @ Sholinganallur ELCOT campus

HCL hiring – FRESHERS on 19th and 21st Nov 2024 11 am International Voice & Semi Voice process – (2022-2024) passed candidates @ Sholinganallur ELCOT campus

ONLY 2022, 2023.2024 PASSED CANDIDATES (without standing Arrears) ARE ELIGIBLE TO WALKIN

Work Location: Sholinganallur ELCOT Chennai.

Interview Mode: Face to Face Interview

Time: 11:00 AM

Interview Date: 19th & 21st Nov 2024

Interview Venue: HCL TECH, Sholinganallur ELCOT campus Chennai-119

Contact HR: Freddy

Email: freddy.sahai@hcltech.com

Roles and Responsibilities:

• Fresher with good communication skills.
• Adhere to TAT (Turnaround Time) and accuracy, report daily performance, and update all performance logs.
• Report on KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) as per agreed timelines.
• Exposure to Helpdesk metrics.
• Communicate effectively with international clients.

Qualifications:

• Graduate/Post-graduate in any stream.
• Willing to work night shifts as per US time zones (6 PM to 5 AM).
• Must be proficient in MS Word and Excel.

Desired Candidate Profile:

• Freshers with good English communication skills are mandatory.
• Graduation is compulsory (without any standing arrears).
• Comfortable working in night shifts.

Interview Process:

1. HR Screening
2. Versant Test (Please bring your headphones for the test)
3. Operations Interview

Perks and Benefits:

• Cab provided (chargeable).
• International Trainers.
• World-class exposure.
• Excellent working environment.

IMPORTANT
No need to apply – Just attend the walk-in drive at the address below. Time and Venue 19th and 21st November , 11.00 AM – 1.00 PM Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119 Contact HR: Freddy

How to Prepare for the HCL International Voice & Semi Voice Interview

Preparing for an HCL International Voice & Semi Voice interview requires a combination of strong communication skills, adaptability, and a good understanding of the role’s specific requirements. Here’s a structured approach to help you get ready for the interview process.

Understand the Job Role and Responsibilities

The International Voice & Semi Voice role involves working in a customer service capacity, mainly handling calls from international clients. The key responsibilities include:

• Client Interaction: You will be responsible for providing excellent service to international clients, addressing their concerns, and resolving their issues effectively.
• Performance Metrics: You will be expected to meet KPIs (Key Performance Indicators) and SLAs (Service Level Agreements). This means handling queries within the required timelines and maintaining accuracy in your work.
• Helpdesk and Reporting: You may be tasked with managing helpdesk metrics, resolving customer issues, and ensuring all performance logs are updated regularly. You will need to report your daily performance and monitor the metrics.
• Shift Work: The role requires working night shifts (6 PM to 5 AM) in alignment with US time zones. Ensure you’re prepared to work during these hours and can explain how you will manage the shift effectively.

Focus on Communication Skills

Since this is an international voice role, excellent communication skills are crucial. Here’s how to prepare:

• Clear and Confident Communication: Your ability to communicate clearly and confidently will be assessed. Practice speaking at a moderate pace with a neutral accent, ensuring clarity and enunciation. Speak slowly and confidently to ensure the customer can understand you without difficulty.
• Active Listening: It’s important to listen actively to customer concerns before providing a solution. This will help you resolve issues effectively and build rapport with clients.
• Mock Calls: Practice handling customer calls through mock sessions. Simulate real-world scenarios where you need to resolve a customer issue while maintaining a calm and friendly tone.
• Versant Test Preparation: The Versant Test is a common part of the interview process at HCL. This test evaluates your spoken English, pronunciation, and fluency. Focus on grammar, sentence structure, and pronunciation. Practice speaking English in full sentences and avoid informal slang or filler words like “um” and “ah.”

Technical and Professional Skills

• MS Office Proficiency: You should be proficient in MS Word and Excel since these tools are frequently used for documentation and performance tracking. Brush up on basic Excel functions like creating reports, using formulas, and formatting cells. In Word, focus on report writing, formatting, and document presentation.
• Basic Accounting Knowledge: While this role may not be heavily finance-focused, familiarity with basic accounting principles can help if you’re handling customer billing queries.

Demonstrating Your Adaptability

The International Voice & Semi Voice role requires flexibility, especially since it involves working night shifts. Be prepared to address the following:

• Working in Night Shifts: Since this position operates on US time zones, you must demonstrate your readiness and ability to manage a night shift schedule. Highlight your ability to stay productive and focused during unconventional hours.
• Adaptability: The job demands flexibility, especially when it comes to working in a dynamic, fast-paced environment. Be ready to explain how you can manage changes in your workflow and prioritize tasks effectively.

Prepare for the Interview Process

• HR Screening: The HR interview will likely assess your background, motivations for applying, and soft skills. Be prepared to talk about your education, previous work experience (if any), and why you’re interested in a customer service role.
• Versant Test: As mentioned, the Versant Test will evaluate your verbal communication. Practice your fluency, pronunciation, and sentence construction.
• Operations Interview: In the operations round, you’ll likely be asked questions related to handling customer queries, problem-solving, and maintaining performance under pressure. Use examples from your past (even academic or volunteer experience) to demonstrate your problem-solving skills and ability to work under pressure.

Research HCL and the Role

Before the interview, take some time to research HCL. Understand the company’s values, services, and global presence. HCL values innovation, teamwork, and excellence, so align your responses to reflect these values. Demonstrating an understanding of the company will help you stand out in the interview.

By following these steps, practicing communication, and understanding the job requirements, you can be well-prepared to succeed in the HCL International Voice & Semi Voice interview.