Atlassian Off Campus Drive 2024 | Associate Support Engineer
Hey there! If you’re on the lookout for an exciting opportunity, the Atlassian Off Campus Drive 2024 for the role of Associate Support Engineer might be just what you need. This job is perfect for recent graduates with a background in any field and at least 1 year of related experience. The selected candidate will be based in Bangalore, with a competitive salary and benefits package that is hard to beat in the industry. Considering the urgency, the last date to apply is ASAP. So, if you’re keen to kickstart your career in a supportive and dynamic environment, this might be the perfect opportunity for you!
Atlassian Overview
Atlassian Corporation is an American-Australian software company that develops products for software developers, and project managers among other groups. The company is domiciled in Delaware, with global headquarters in Sydney, Australia, and US headquarters in San Francisco.
Job – Overview
| Job Role | Associate Support Engineer |
| Job Category | Off Campus Drive |
| Qualification | Any Graduate with related Experience |
| Batch | Recent Batches |
| Experience | 1 + Years |
| Salary/CTC | Best In Industry |
| Job Location | Bangalore |
| Last Date | ASAP |
Job Description
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Responsibilities
The Associate Support Engineer (Cloud APAC) isn’t just an ordinary Support role. As an Associate Support Engineer you will provide multi-channel support, including via chat and email, to customers using Atlassian products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and problem solving skills; and be someone who embraces challenges. The candidate must be able to work APAC business hours and also be flexible to assist during weekends as needed to support business needs.
What’s in it for you?
- The entire Atlassian team has created a unique business environment — one of Energy, Creativity, and Collaboration.
- The atmosphere is fun, casual, and inviting, in keeping with Atlassian’s roots as a successful entrepreneurial start up.
- A good transition for you, if you want to pivot & grow in the technical support world.
- We are guided in our efforts by a strong set of corporate values:
- Open Company, no bullshit
- Play, as a team
- Build with heart & balance
- Be the change you seek
- Don’t #@!% the customer
Responsibilities:
- Be responsible for resolving customer configuration issues and responding to customer questions reported by email & chat, ensuring all processes and agreed upon standards are followed.
- Ensure that customers have a positive experience with Atlassian Cloud products.
- Understand customer use cases, perform troubleshooting, devise and implement workarounds to product bugs.
- Contribute to our Product knowledge through Knowledge base articles and our Standard Operating Procedures (SOPs), helping us stay current on case management content
- Assist our APAC customers:
- Current – Work in a 7:00 AM to 4:00 PM IST shift
- Future – Work in a 5:00 AM to 2:00 PM IST shift (indicative times)
Qualifications
- Overall 1+ years of customer or support facing industry experience
- Have an understanding of Operating Systems, Networking Concepts and Cloud Computing
- Nice to have basic experience, if any:
- Understanding of OAuth based authentication, SSL, etc
- Understanding of other authentication technology and services (SSO, IdPs, SAML, Oauth)
- We’re looking for individuals who have a customer centric mindset, can adapt quickly, are curious, resilient, have quick learning ability, growth mindset, and a solution-based approach inline with Atlassian’s Core values.
- Fluent written and verbal communication skills in English.
- Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
- Logical approach to problem solving & strong troubleshooting experience
- Experience working with peers/teams across multiple locations in an added avantage.
- To have flexibility to cover a fixed shift through weekends on rotation basis to meet the needs of our customers
- You may be required to pivot focus towards a dedicated support channel (i.e. Chat) to meet the needs of our customers
How to Apply for Atlassian Off Campus Drive 2024
If you meet the eligibility criteria, you can apply online right away. Simply follow the link below to submit your application and take the first step towards exciting career opportunities.
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